Wavenet - Support

Operations Request

Customer support portal

On Wavenet®, we know the importance of having the unconditional support of professional and specialized technical support, since it is the basis of any successful cloud operation.

Wavenet® provides its customers with Technical Assistance first class 24 hours a day, 7 days a week and 365 days a year.

Frequent Technical Queries

Our highly specialized customer service team will facilitate your experience with the Internet by answering any questions that may arise.

1)How to delegate / point my domains to Wavenet DNS If you wish to delegate or point your domain name, either from NIC Argentina or any other international entity, you must have the following information:

Primary DNS:
Name: dns1.wavenet.com.ar
IP: 45.173.0.5

Secondary DNS:
Name: dns2.wavenet.com.ar
IP: 200.61.185.194

2) How do I access the cPanel manual? You can access a complete cPanel user manual through the following URL: http://www.cpanel.net/support/docs/11/cpanel/

3) How to set up email accounts in Outlook Express? a) Open Outlook Express. Click on Tools, and then on Accounts.

b) Select the Mail option, and click Add. Then click on Mail.

c) Enter your first and last name, and then click Next.

d) Enter your full email address. Then click Next.

e) In this step you must configure the incoming and outgoing mail servers as mail.yourdomain.com (where "yourdomain.com" is the full name of your domain).

f) In the "Account name" field, enter your full email account (including @ yourdomain.com) and then enter the corresponding password.

g) Finally click on Finish.

h) For the correct sending of e-mails, you must activate the SMTP outgoing mail authentication in the account properties (Servers tab). In case your Internet connection provider (ISP) blocks port 25 for SMTP connections, you can change this port to 366 in the Advanced Options tab within the properties of your account.

4)How to upload files to the server? FTP (File Trasfer Protocol) is the means by which you must upload the files from your site to our servers. In this tutorial we will detail the following way of uploading files, using some FTP Client software, such as CuteFTP or WS_FTP (Recommended System!)

a) Data necessary for the configuration of the FTP Client:
Host Name: ftp.yourdomain.com
User: your_user
Password: your_password
NOTE: These data are informed via e-mail once the contracting of any of our Services has been made.

b) Upload files to the Server.
Once you have connected to the Server, you must select the files from your website and copy them, with the same file structure, into the / public_html or / httpdocs directory (depending on the control panel that your Service, cPanel or Plesk respectively).

c) Important data:
When you log in for the first time, you will find some folders and files outside of the / public_html or / httpdocs directory. It is very important NOT to delete these files, as they are necessary for the proper functioning of your website. All information contained within / public_html or / httpdocs can be overwritten or eliminated (the index * and default * files located by default in the main public directory can be eliminated or renamed to avoid priority problems with those corresponding to your site).

IMPORTANT: If you are accessing via FTP from a network protected by a Firewall, remember that you must configure your FTP Client in Passive Mode.

NOTE: Your site is hosted on a Server that interprets file names as Case Sensitive, that is, they differ depending on whether they contain upper or lower case; so you should consider the following files as different: file.html / File.html / file.HTML. Check that all your links respect your file names according to this warning.

Online Support

Our highly specialized customer service team will facilitate your experience with the Internet by answering any questions that may arise.

Control Your Account

Frequent Administrative Queries

We provide you with answers to frequently asked questions and some step-by-step instructions to help you manage your service:

1) I just hired a service. When will it be enabled? Within the 24 hours after confirming the contracting of the service and informing the corresponding payment.

2) I just hired a service with cash payment. What are the steps to follow to be discharged? If you chose to pay in cash, you will receive a Payment Notice by e-mail with the necessary information to pay the amount of your first invoice, which will be sent to you after receiving your payment. This amount was informed to you in the contracting process and will be confirmed in the Payment Notice.

3) What happens if I am not happy with the service? Wavenet offers a wide range of possibilities in webhosting services. If you want to change the characteristics of your service, you can contact our Contact Center at 0800-345-4678 (HOST) with our sales executives, who will advise you to choose the service that best suits your needs. If you still prefer to cancel the service, Wavenet extends a guarantee whereby, if you cancel your service within 30 calendar days after enabling the service, we will return the money you paid.

4) Will Wavenet let me know when my bills are due? Yes, we will send you a minimum of two due date notices via email with enough notice for you to pay your invoice on time. Remember that late fees apply for payments after they are due.

5) When will I receive my bills? Depending on the payment frequency you have chosen for your service (monthly, quarterly, semi-annual or annual), you will receive your invoice by postal mail. Please note that your invoice/receipt will be sent after your payment is received. You will receive a minimum of 2 expiration reminders in your email box informing you of the expiration date of your service and the available payment methods. Additionally, you can request the sending of your invoice in digital format. If you need a copy of the invoice before making your payment, you can request it by sending an email to adm@wavenet.com.

6) How to pay my bills? You can pay your bills using one of the following forms of payment:

Deposit or Bank Transfer
CUIT: 30-70757652-5
E-mail: adm@wavenet.com
Bank: Santander Río
Branch: 042
Current Account: 015672 / 7 (Wavenet SA)
CBU: 0720042720000001567272
Note: If you make deposits with checks through electronic terminals, we ask that you consult the branch about the correct way to endorse them. Checks must be issued to Wavenet SA and must be your own checks and up to date.

* Once the payment is made, we would appreciate accessing http://pagos.wavenet.com/ and complete the form with the details of your proof of operation. (Payments will not be computed until they are notified through the web form).

PagoMisCuentas.com
Through http://www.pagomiscuentas.com, from the Home Banking portal of your bank participating in the Banelco Network, or through any ATM in the Banelco network. To pay through PagoMisCuentas.com, use the identification number provided by our Administrative Department. If you do not have it, you can request it by sending an e-mail to adm@wavenet.com

* Once the payment is made, we would appreciate accessing http://pagos.wavenet.com/ and complete the form with the details of your proof of operation. (Payments will not be computed until they are notified through the web form).

Credit Card:
You can pay by phone by calling 0800-345-4678 (HOST) with a Visa, MasterCard or American Express credit card from Monday to Friday from 10 a.m. to 18 p.m.

7) What are the requirements for payment by check? Checks must be endorsed and deposited in WaveNet SA's current account and must be current and current checks.

Once the payment is made, we would appreciate accessing http://pagos.wavenet.com/ and complete the form with the details of your proof of operation. (Payments will not be computed until they are notified through the web form).

8) Why should I inform each time I make a payment? In order for us to identify the payments made, we need you to complete the form available at http://pagos.wavenet.com/. Otherwise, we will not be able to identify and process your payment and your service may be suspended after payment expiration.