Online Assistance.

Our team of experts, highly specialized, will facilitate your experience in the cloud with Internet to solve all doubts that may arise.

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Customer Assistance Portal

On Wavenet®, we know the importance of having the unconditional support of a professional and specialized technical support, since it is the basis of any successful cloud operation.

WAVENET® provides its customers with Technical Assistance First class during the 24 hours of the day, the 7 days of the week and the 365 days of the year.

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Frequent Technical Consultations

Our highly specialized customer service team will facilitate your experience with the Internet by solving all doubts that may arise.

1) How to delegate / point my domains to Wavenet DNS? arrow

If you wish to delegate or enter your domain name, either from NIC Argentina or any other international entity, you must have the following information:

  • Primary DNS:
  • Name: dns1.wavenet.com.ar
  • IP: 45.173.0.5
  • Secondary DNS:
  • Name: dns2.wavenet.com.ar
  • IP: 200.61.185.194
2) How do I access the cPanel manual? arrow

You can access a complete cPanel user manual through the following URL:

http://www.cpanel.net/support/docs/11/cpanel/
3) How to set up email accounts in Outlook Express? arrow
  • to). Open Outlook Express. Click on Tools, and then on Accounts.
  • b). Select the Mail option, and click Add. Then click on Mail.
  • C). Enter your first and last name, and then click Next.
  • d). Enter your full email address. Then, click on Next.
  • and). In this step you must configure the incoming and outgoing mail servers as mail.yourdomain.com (being "yourdomain.com" the full name of your domain).
  • F). In the "Account name" field, enter your full email account (including @ yourdomain.com) and then enter the corresponding password.
  • g). Finally click on Finish.
  • h). For the correct sending of e-mails, you must enable SMTP outgoing mail authentication in the account properties (Servers tab). If your Internet connection provider (ISP) blocks the 25 port for SMTP connections, you can modify that port by 366 in the Advanced Options tab within the properties of your account.
4) How to upload files to the server? arrow

FTP (File Trasfer Protocol) is the means by which you must upload your site files to our servers. In this tutorial we will detail the following file upload path, using some FTP Client software, such as CuteFTP or WS_FTP (Recommended System!)

  • to). Data necessary for the configuration of the FTP Client:
  • Host Name: ftp.yourdomain.com
  • User: your_user
  • Password: your_password

NOTE: These data are informed via e-mail once the contracting of any of our Services has been carried out.

  • b). Upload files to the Server.
  • Once you have connected to the Server, you must select the files on your website and copy them, with the same file structure, into the directory / public_html or / httpdocs (depending on the control panel used by your Service, cPanel or Plesk respectively).
  • C). Important Data
  • When entering for the first time, you will find some folders and files outside the / public_html or / httpdocs directory. It is very important NOT to delete these files, since they are necessary for the proper functioning of your website. All information contained within / public_html or / httpdocs may be overwritten or deleted (index * and default * files located by default in the main public directory may be deleted or renamed to avoid priority problems with those corresponding to your site).

IMPORTANT: If you are accessing via FTP from a network protected by a Firewall, remember to configure your FTP Client in Passive Mode.

NOTE: Your site is hosted on a Server that interprets the file names as Case Sensitive, that is, they differ according to whether they contain lowercase or uppercase; so you should consider the following files as different: file.html / File.html / file.HTML. Verify that all your links respect the names of your files according to this warning.

Online support.

Our highly specialized customer service team will facilitate your experience with Internet to solve all doubts that may arise.

Control Your Account

Contact us and you will receive professional advice, prompt attention and personalized service.

Frequent Administrative Queries

We provide you with answers to frequently asked questions and some step-by-step instructions that will help you manage your service:

1) I just hired a service. When will it be enabled? arrow

Within the 24 hours after confirming the contracting of the service and informing the corresponding payment.

2) I just hired a service with cash payment. What are the steps to follow to be discharged? arrow

If you chose to pay in cash, you will receive a Payment Notice by e-mail with the necessary data to pay the amount of your first invoice, which will be sent to you after receiving your payment. This amount was informed in the hiring process and will be confirmed in the Payment Notice.

3) What happens if I am not happy with the service? arrow

Wavenet offers a wide range of possibilities in webhosting services. If you want to change the characteristics of your service, you can contact our Contact Center at 0800-345-4678 (HOST) with our sales executives, who will advise you to choose the service that best suits your needs. If you still prefer to unsubscribe the service, Wavenet extends a warranty whereby, if you cancel your service within 30 days after the service is enabled, we will refund the money you paid.

4) Will Wavenet let me know when my bills are due? arrow

Yes, we will send you a minimum of two expiration notices via email well in advance to cancel your invoice on time. Remember that late charges apply for payments after expiration.

5) When will I receive my bills? arrow

Depending on the frequency of payment you have chosen for your service (monthly, quarterly, semi-annually or annually), you will receive your invoice by mail. Please note that your invoice / receipt will be sent after your payment is received. You will receive in your e-mail box a minimum of 2 expiration reminders informing you of the expiration date of your service and the available payment methods. Additionally, you can request the sending of your invoice in digital format. If you need a copy of the invoice before making your payment, you can request it by sending an e-mail to adm@wavenet.com.

6) How to pay my bills? arrow

You can pay your bills using one of the following forms of payment:

  • Deposit or Bank Transfer
  • CUIT: 30-70757652-5
  • E-mail: adm@wavenet.com
  • Bank: Santander Río
  • Branch: 042
  • Current Account: 015672 / 7 (Wavenet SA)
  • CBU: 0720042720000001567272

Note: If you arrive to make deposits with checks by electronic terminals, we ask you to check with the branch the correct way to endorse them. Checks must be issued in the name of Wavenet SA and must be own and current checks.

* Once the payment is made, we would appreciate accessing http://pagos.wavenet.com/ and complete the form with the details of your proof of operation. (Payments will not be computed until they are notified through the web form).

PagoMisCuentas.com

Through http://www.pagomiscuentas.com, from the Home Banking portal of your bank adhered to the Banelco Network, or through any ATM of the Banelco network. To pay through PagoMisCuentas.com, use the identification number provided by our Administrative Department. If you do not have it, you can request it by sending an e-mail to adm@wavenet.com

* Once the payment is made, we would appreciate accessing http://pagos.wavenet.com/ and complete the form with the details of your proof of operation. (Payments will not be computed until they are notified through the web form).

Credit Card:

You can pay by phone by calling 0800-345-4678 (HOST) with a Visa, MasterCard or American Express credit card from Monday to Friday from 10 to 18 hs.

7) What are the requirements for payment by check? arrow

Checks must be endorsed and deposited in the current account of WaveNet SA and must be own and current checks.

Once the payment is made, we would appreciate accessing http://pagos.wavenet.com/ and complete the form with the details of your proof of operation. (Payments will not be computed until they are notified through the web form).

8) Why should I inform each time I make a payment? arrow

In order for us to identify the payments made, we need you to complete the form available at http://pagos.wavenet.com/. Otherwise, we will not be able to identify and process your payment and your service may be suspended after its expiration.

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