Online Assistance

Our highly specialized team of experts will make your cloud and internet experience easier by answering any questions you may have.

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Customer support portal

On Wavenet®We know the importance of having the unconditional support of professional and specialized technical support, as it is the basis of every successful cloud operation.

Wavenet® provides its customers with Technical Assistance first class 24 hours a day, 7 days a week, 365 days a year.

Frequent Technical Queries

Our highly specialized customer service team will make your internet experience easier by answering any questions you may have.

1)How to delegate / point my domains to Wavenet DNS

If you wish to delegate or point your domain name, whether from NIC Argentina or any other international entity, you will need the following information:

Primary DNS:
Name: dns1.wavenet.com.ar
IP: 45.173.0.5

Secondary DNS:
Name: dns2.wavenet.com.ar
IP: 200.61.185.194

2) How do I access the cPanel manual?

You can access a complete cPanel user manual through the following URL: https://www.cpanel.net/support/docs/11/cpanel/

3) How to set up email accounts in Outlook Express?

a) Open Outlook Express. Click on Tools, and then on Accounts.

b) Select the Mail option, and click Add. Then click on Mail.

c) Enter your first and last name, and then click Next.

d) Enter your full email address. Then click Next.

e) In this step you must configure the incoming and outgoing mail servers as mail.yourdomain.com (where "yourdomain.com" is the full name of your domain).

f) In the "Account Name" field, enter your full email account (including @yourdomain.com) and then enter the corresponding password.

g) Finally click on Finish.

h) For emails to be sent correctly, you must enable SMTP outgoing email authentication in your account properties (Servers tab). If your Internet Service Provider (ISP) blocks port 25 for SMTP connections, you can change this port to 366 in the Advanced Options tab within your account properties.

4)How to upload files to the server?

FTP (File Transfer Protocol) is the method you will use to upload your website files to our servers. This tutorial will detail the file upload process using FTP client software such as CuteFTP or WS_FTP (Recommended!).

a) Data necessary for the configuration of the FTP Client:
Host Name: ftp.yourdomain.com
User: your_user
Password: your_password
NOTE: This information is provided via email once you have contracted one of our services.

b) Upload files to the Server.
Once you have connected to the Server, you will need to select your website files and copy them, with the same file structure, into the /public_html or /httpdocs directory (depending on the control panel your Service uses, cPanel or Plesk respectively).

c) Important data:
Upon first logging in, you will find some folders and files outside the /public_html or /httpdocs directory. It is very important NOT to delete these files, as they are necessary for your website to function correctly. All information contained within /public_html or /httpdocs can be overwritten or deleted (the index* and default* files located by default in the main public directory can be deleted or renamed to avoid priority issues with the files corresponding to your site).

IMPORTANT: If you are accessing via FTP from a network protected by a Firewall, remember that you must configure your FTP Client in Passive Mode.

NOTE: Your site is hosted on a server that interprets filenames as case-sensitive, meaning they are distinguished by whether they contain lowercase or uppercase letters. Therefore, you must treat the following files as different: file.html / File.html / file.HTML. Verify that all your links respect the filenames according to this warning.

Online Support

Our highly specialized customer service team will make your internet experience easier by answering any questions you may have.

Control Your Account

Frequent Administrative Queries

We provide answers to frequently asked questions and some step-by-step instructions to help you manage your service:

1) I just hired a service. When will it be enabled?

Within the 24 hours after confirming the contracting of the service and informing the corresponding payment.

2) I just signed up for a service that accepts cash payments. What are the steps to follow to get it activated?

If you chose to pay in cash, you will receive a Payment Notice by email with the necessary information to pay your first invoice, which will be sent to you after we receive your payment. This amount was communicated to you during the sign-up process and will be confirmed in the Payment Notice.

3) What happens if I am not happy with the service?

Wavenet offers a wide range of web hosting services. If you wish to change the features of your service, you can contact our Contact Center at 0800-345-4678 (HOST) to speak with one of our sales representatives, who will advise you on choosing the service that best suits your needs. If you still prefer to cancel your service, Wavenet offers a guarantee: if you cancel your service within 30 calendar days of activation, we will refund your payment.

4) Will Wavenet let me know when my bills are due?

Yes, we will send you at least two due date reminders via email, giving you ample time to pay your invoice on time. Please remember that late fees apply to payments made after the due date.

5) When will I receive my bills?

Depending on the payment frequency you have chosen for your service (monthly, quarterly, semi-annually, or annually), you will receive your invoice by mail. Please note that your invoice/receipt will be sent after your payment has been received. You will receive at least two due date reminders in your email inbox, informing you of your service's due date and the available payment methods. You can also request to receive your invoice in digital format. If you need a copy of the invoice before making your payment, you can request it by sending an email to adm@wavenet.com.

6) How to pay my bills?

You can pay your bills using one of the following forms of payment:

Deposit or Bank Transfer
CUIT: 30-70757652-5
E-mail: adm@wavenet.com
Bank: Santander Río
Branch: 042
Current Account: 015672 / 7 (Wavenet SA)
CBU: 0720042720000001567272
Note: If you make check deposits through electronic terminals, please check with your branch for the correct way to endorse them. Checks must be made payable to Wavenet SA and must be your own checks and current.

* Once the payment is made, we would appreciate accessing https://pagos.wavenet.com/ and complete the form with the information from your transaction receipt. (Payments will not be processed until they are reported through the web form).

PagoMisCuentas.com
Through https://www.pagomiscuentas.comYou can pay through your bank's online banking portal (if it's part of the Banelco network) or at any Banelco ATM. To pay via PagoMisCuentas.com, use the identification number provided by our Administrative Department. If you don't have this number, you can request it by sending an email to adm@wavenet.com

* Once the payment is made, we would appreciate accessing https://pagos.wavenet.com/ and complete the form with the information from your transaction receipt. (Payments will not be processed until they are reported through the web form).

Credit Card:
You can pay by phone by calling 0800-345-4678 (HOST) with a Visa, MasterCard or American Express credit card from Monday to Friday from 10 a.m. to 18 p.m.

7) What are the requirements for payment by check?

Checks must be endorsed and deposited into WaveNet SA's current account and must be your own checks and up to date.

Once the payment is made, we would appreciate accessing https://pagos.wavenet.com/ and complete the form with the information from your transaction receipt. (Payments will not be processed until they are reported through the web form).

8) Why should I inform each time I make a payment?

In order for us to identify the payments made, we need you to complete the form available at [link to form] after making your payment. https://pagos.wavnet.com/Otherwise, we will not be able to identify and process your payment, and your service may be suspended after the payment due date.